The US Sony Playstation Blog just put up a pair of of new posts. The first is a mea culpa of sorts from Chief Executive Howard Stringer. You can click the link to read that and make of it what you will. He does directly apologize, for what that’s worth. The more interesting is this post, which details their plan to offer US customers* a year of identity theft protection through the the AllClear ID Plus program from Debix Inc. This includes the following core components…
– Cyber monitoring and surveillance of the Internet to detect exposure of an AllClear ID Plus customer’s personal information, including monitoring of criminal web sites and data recovered by law enforcement. If his/her personal information is found, the customer will be alerted by phone and/or email and will be provided advice and support regarding protective steps to take. The customer will also receive monthly identity status reports. Debix works with an alliance of cyber-crime experts from the government, academia and industry to provide these services.
– Priority access to licensed private investigators and identity restoration specialists. If an AllClear ID Plus customer receives an alert, or otherwise suspects that he/she may be the victim of identity theft, the customer can speak directly, on a priority basis, with an on-staff licensed private investigator, who will conduct a comprehensive inquiry. In the case of an identity theft, the customer can work with an identity restoration specialist to contact creditors and others, and take necessary steps to restore the customer’s identity.
– A $1 million identity theft insurance policy per user to provide additional protection in the event that an AllClear ID Plus customer becomes a victim of identity theft. This insurance would provide financial relief of up to $1 million for covered identity restoration costs, legal defense expenses, and lost wages that occur within 12 months after the stolen identity event.
The full post also indicates PSN subscribers should expect to receive activation emails “over the next few days,” with an enrollment deadline of June 18th.
So what say the rest of you? Is this enough to ease your ire? Personally, my impression is this goes the extra mile I’d look for as a consumer with a stolen credit card number. (I honestly have no idea if I ever used my credit card with PSN or not. I don’t think I did.) The horse is out the gate, so the best you can do is give people some means of protection should that information be used to do harm to an individual’s credit. I wouldn’t know a quality I.D. protection plan if it slapped me across the face and called me Pippy, but this at least looks legit and comprehensive.
*The full post indicates steps will be taken for residents of other countries as well. I’m sure the other Sony Playstation blogs will update with similar information relatively soon (if they haven’t already).